Overview
At READCRAFT SDN. BHD., we take pride in providing quality books and stationery products that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy to ensure your peace of mind.
Return & Refund Policy (Within 14 Days)
We accept returns and refund requests within 14 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:
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Items must be unused, in their original packaging, and in resellable condition.
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A valid proof of purchase (receipt or order confirmation) must be provided.
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Return requests must be submitted via email to readcraft1@outlook.com within the 14-day period.
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days using the original method of payment.
Cancellation Policy (Within 12 Hours)
Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped.
To cancel an order, please contact our support team immediately via email at readcraft1@outlook.com with your order number and reason for cancellation.
If the order has already been processed or shipped, we will not be able to cancel it, and you will need to initiate a return instead.
Exceptions
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Return shipping costs are to be borne by the customer.
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We do not accept returns for items that have been used, damaged after delivery, or are not in their original condition.
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Certain items such as sale items, limited-edition books, or customized stationery are non-refundable.
Contact Us
If you have any questions about our return, refund, or cancellation policy, please don’t hesitate to contact us:
Company Name: READCRAFT SDN. BHD.
Registration No.: 202501002828 (1604241-H)
Email: readcraft1@outlook.com
Phone: +6011 2069 8845
Address: No. 132-G, Jalan Rimbunan Raya, Laman Rimbunan, 52100 Kuala Lumpur, W.P. Kuala Lumpur
