At READCRAFT SDN. BHD., we value your satisfaction and strive to make your shopping experience smooth and worry-free. We understand that circumstances may change, so we’ve outlined our cancellation process clearly below.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped.
Once your order has been packed or dispatched, it cannot be cancelled. For orders that have already been shipped, please refer to our Return & Refund Policy for further assistance.
Custom or Special Orders
Orders for personalised items, limited-edition products, or bulk stationery orders cannot be cancelled once processing has begun. Please ensure all details are correct before completing your payment.
How to Request a Cancellation
To cancel your order, please contact us as soon as possible:
Email: readcraft1@outlook.com
Phone/WhatsApp: 011-2069 8845
Subject Line: Cancellation Request – [Your Order Number]
Please include your full name, order number, and reason for cancellation in your message.
Our team will check your order status and confirm whether the cancellation is possible.
Refunds for Approved Cancellations
If your cancellation request is approved, the refund will be processed using your original method of payment.
Please allow 5–7 business days for the refund to reflect, depending on your payment provider’s processing time.
Exceptions
A cancellation request may be declined under the following circumstances:
The order has already been shipped or is in transit.
The product is customised, limited edition, or specially ordered.
The request is made after the 24-hour cancellation period has passed.
